About Membership Registration
Q ) Is membership registration free?
A ) Yes, membership registration is free.
Q ) Can I confirm or change registered information?
A ) You can confirm or change in My page.
Q ) Can I change or cancel after ordering?
A ) We do not accept changes or cancellation after ordering.
Q ) Can I purchase large quantities?
A ) Basically we get orders from common consumers. Orders up to 28 kg are possible.
Q ) Please tell me the shipping cost calculation method.
A ) Based on the rules of Japan Post, we calculate it from weight, size and shipping destination.
Q ) When will the product be shipped?
A ) We will ship within 2 business days from your order.
Q ) Can I send the ordered items to different addresses?
A ) We are sorry, but we cannot.
Q ) Can I check delivery status?
A ) You can check from my page.
Q ) Can I contact you by e-mail or phone?
A ) Please check FAQ first.
Please contact us by e-mail if you can not solve it.