We can not accept any return or exchange due to customer's convenience. In the unlikely event of a product shortage or different product from the order, if the item was damaged please contact within 7 days,contact us or firstname.lastname@example.org.
Refunds (if applicable)
In the unlikely event of a product shortage or different product from the order, if the item was damaged please contact within 7 days. For compensation, the applicable content of damages compensation system varies depending on the delivery method,contact usor email@example.com.
We can not accept any cancellation after order completion, shipping work and when the status has been shipped.
To return your product, you should mail your product to:
DAINOBU STORE CO.,LTD., 430-1 Shimomiyaji Jonan-machi, Kumamoto-shi Minami-ku, Kumamoto-ken 861-4204 Japan
Express Mail Service (EMS)
Quickest international shipping with reliable tracking & compensation service.
Japan Post will deliver in cooperation with local post offices.
Please check with your local post office before ordering as there are some areas where post offices are unable to deliver depending on your address.
Please check with your local post office before ordering. If the post office determines that your order cannot be delivered due to an error, we will not refund the shipping cost.
A ) We do not accept changes or cancellation after ordering.
Q ) Can I purchase large quantities?
A ) Please order within the scope of personal import. We may limit the number of shipments if the number of single items ordered becomes too large.
Q ) Please tell me how to calculate the shipping cost.
A ) Based on the rules of Japan Post, we calculate it from weight, size and shipping destination.
Q ) What are the payment methods?
A ) Various credit cards (VISA, MASTER, AMEX) are available. Since purchases are settled in Japanese yen, there may be a difference between the purchase amount due to exchange fluctuations.
Q ) What about taxes on orders?
A ) Products purchased on this site are private imports. The consumption tax in Japan is exempted because it is not consumed in Japan. However, tax decisions on purchased products vary depending on the customs in each country / region. Dinobu-Plus cannot determine whether a product is taxable. In the case of taxation, customers will be required to pay the tax.
Q ) I haven't received an order comfirmation email.
A ) Please check if it is not sorted into spam. Also, please confirm whether the domain of "dainobu-plus.net" is allowed.
Q ) When will the product be shipped?
A ) we will ship within 2 ~ 5 business days from your order. In some cases, such as out of stock, it will be shipped after products arrival.
Q ) Can I choose a delivery method?
A ) This site uses Japan Post EMS as the delivery method. Delivery by EMS has the following advantages.
2）Careful handling of products
3）EMS insurance program
4）Check delivery status quickly
Q ) Can I divide my order and deliver it to another address?
A ) Sorry, You can't.
Q ) It seems that the product is not shipped yet.
A ) We will check the delivery status. Please email the number in the order confirmation email.
Q ) Can I check delivery status?
A ) You can check from My Page, after login.
Q ) The shipping address was incorrect. Can I fix this?
A ) Please contact USPS (1-800-275-8777) and change to the correct address. Please note that if the shipping address is incorrect and returned to this site, the re-delivery fee will be borne by the customer.
Q ) We are running out of product.
A ) Please check the shipping status page of the carrier using the contact number. https://trackings.post.japanpost.jp/services/srv/search/?locale=en
If your package has a status of "Submitted to customs for inspection", it has been opened by customs and is undergoing spot checks. Please note that this inspection will take place without any notice to the shipper or the recipient, and the goods will not be returned after the inspection.
As Dainobu-Plus+ has no control over the customs inspection, we cannot refund any shortage of goods caused by the inspection.
Q ) The product has not arrived. What should i do now?
A ) Dainobu-plus will check delivery status, please send an email to following address.
Q ) My package arrived damaged. What happens to the compensation?
A ) Please contact us for damage during delivery. After confirming the delivery status with the delivery company, we will arrange for re-delivery. Regarding insurance program, please note that the contents of the insurance program differ depending on the delivery method. Please take the photo of outside inside the packages & Broken items.
A ) Purchased products may be inspected by customs regulations in each country and region. Dainobu-Plus cannot contact the customs office to check the situation.
Q ) My purchase is taxed.
A ) Tax decisions on purchased products vary depending on the customs in each country / region. Dinobu-Plus cannot determine whether a product is taxable. In the case of taxation, customers will be required to pay the tax.
Q ) I want to return a product
A ) We do not accept any returns due to customer convenience.
Policy for shipping to Canada
UV sunscreen, insect repellent, processed meat products, cosmetics containing alcohol, etc. cannot be shipped. Grocery and daily necessities cannot be shipped in excess of 3 months. If there are items or quantities that cannot be shipped after the order is confirmed, we may contact you and make adjustments. Customs duties may apply. Customs duty will be borne by the customer.
Q ) Can I contact you by e-mail or phone?
A ) You can contact us by email. If you have any question, please check FAQ. If the problem still cannot be resolved, please send an e-mail to the following address.